Hwacom has integrated Brix Networks' IPTV Quality Agent into its HC-100 set-top box, which gives service providers the ability to collect video performance information, metrics, and provides at-home visibility into IPTV services. This quality agent can be used for operational, troubleshooting and customer care applications.
This is one of the first examples of what should be an important trend. The service provider needs visibility into the quality of an IPTV service as experienced by the viewer. This has to be done in the set-top box. This will enable the service provider to monitor the home network as well as the broadband network.
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