ATT has improved the installation time for its U-verse IPTV service from 7.5 to 6.5 man hours in the last month. Its best region has the time down to 5.8 man hours and its best technician is doing it in 4 hours.
ATT is currently doing between 7,000 and 8,000 installations per week and has said that it expects to be doing 10,000 per week by the end of the year. The company recently announced that it had 100 thousand U-verse subscribers.
This installation time is critical and is actually the most significant single item in the IPTV business case. Getting this number is key to both the growth and profitability of the service.
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